Terms &
Conditions

In these Terms and Conditions, the following expressions have the following meanings:

• "Company" means Con Bush Safaris Tours & Safaris Limited, a company registered in the United Republic of Tanzania, operating from Arusha.
• "Client" or "You" means the person or persons making a booking with the Company, including any other person on whose behalf the booking is made.
• "Services" means safari tours, accommodation arrangements, transportation, guiding services and any other services provided by the Company under your booking.
• "Booking" means a confirmed reservation for Services, evidenced by a written booking confirmation issued by the Company following receipt of your deposit.
• "Force Majeure" means any event beyond the reasonable control of either party, including but not limited to acts of God, war, terrorism, civil unrest, epidemic or pandemic, natural disasters, government action, strikes, and airline or supplier failures.

References to "we," "us" and "our" mean the Company. References to "you" and "your" mean the Client.

A booking is provisional until a non-refundable deposit of 30% of the total trip cost has been received by the Company. Upon receipt of the deposit, the Company will issue a written booking confirmation, at which point a binding contract is formed between you and the Company on these terms.

The balance of the trip cost is payable no later than 60 days before your scheduled arrival date. For bookings made within 60 days of arrival, full payment is required at the time of booking.

information you must providebefore booking confirmation

At the time of booking, you are required to provide accurate and complete information for all members of your travelling party, including but not limited to:

• Full legal name as it appears on passport
• Date of birth
• Nationality and passport number
• Date of passport expiry (must be valid for 6 months beyond travel date)
• Any medical conditions, allergies or dietary requirements
• Emergency contact details
• Travel insurance details

You are responsible for the accuracy of this information. The Company is not liable for any loss arising from inaccurate information you provide.

All prices quoted by the Company are in United States Dollars (USD) unless otherwise stated. Prices are based on the specific dates, party size and itinerary at the time of quotation and are subject to change until your booking is confirmed by deposit.

The Company accepts payment by international bank transfer (no fees on our side, but check fees with your bank) or by major credit card (Visa, Mastercard, American Express — a 3% processing fee applies for credit card payments).

what is includedin our prices

• All accommodation as specified in your itinerary
• All meals as specified (typically full board on safari)
• Park entry fees and concession fees
• Game drives and activities as specified
• Ground transportation and qualified driver-guides
• Bottled water and selected drinks (varies by camp)
• Flying Doctors emergency evacuation membership

what is not included

• International flights to/from Tanzania
• Tanzania entry visa fees
• Travel insurance (mandatory but not provided by us)
• Personal expenses, premium alcohol, laundry
• Tips and gratuities for guides and camp staff
• Activities marked as "optional" or "supplement"

If you cancel your booking, cancellation fees will apply as follows, calculated from the date the Company receives written notice of cancellation:

• More than 90 days before departure: Loss of deposit only (30% of total)
• 61–90 days before departure: 50% of total trip cost
• 31–60 days before departure: 75% of total trip cost
• 30 days or fewer before departure: 100% of total trip cost

These cancellation fees reflect costs the Company incurs in confirming your booking with suppliers, including camps, lodges, and air charter operators, which are generally non-refundable to us.

changes by youafter booking

Changes to your booking are subject to availability and may incur additional costs. Material changes within 30 days of departure are treated as a cancellation and rebooking, with cancellation fees applying.

changes by us

The Company reserves the right to make minor changes to itineraries if necessary due to operational reasons, weather, safety, or wildlife. In the rare event of a material change required by the Company, you will be offered an alternative or a refund.

Comprehensive travel insurance is a mandatory condition of every booking with the Company. Your insurance must cover, at minimum:

• Medical expenses and emergency evacuation
• Trip cancellation and curtailment
• Personal liability
• Loss of baggage and personal effects
• Activities you intend to undertake (e.g. walking safari, mountain climbing)

You are required to provide details of your travel insurance policy to the Company at least 30 days before departure. The Company will not be liable for any loss arising from your failure to obtain adequate insurance.

Flying Doctors Society of Africa emergency evacuation membership is included in your booking. This provides emergency air evacuation from your safari location to Nairobi or Dar es Salaam in case of medical emergency — but it does not cover medical treatment itself, which is why separate insurance is essential.

The Company acts as an organiser and intermediary in arranging travel services on your behalf. We carefully select our suppliers — camps, lodges, airlines, transport providers, guides — but we do not own or control them, and they are responsible for their own services.

The Company's total liability to you, whether in contract, tort, negligence or otherwise, shall in no event exceed the total amount paid by you for the Services in question.

what we accept liability for

The Company accepts liability for proven negligence by ourselves or our employees in the design and operation of your safari, subject to the limitations above.

what we do not accept liability for

• Acts of wild animals (wildlife is by definition unpredictable)
• Force Majeure events (see below)
• Delays, cancellations or changes by airlines or other transport providers
• Personal injury or loss caused by your failure to follow your guide's instructions
• Theft or loss of personal items not handed over for safekeeping
• Loss of opportunity, enjoyment, or consequential damages

You agree to follow all reasonable instructions from your guides, camp staff and the Company at all times during your safari. In particular, you must:

• Remain in your vehicle at all times in wildlife areas unless instructed otherwise by your guide
• Not leave the camp or lodge at night without an authorised escort
• Not feed, approach, or attempt to interact with any wildlife
• Respect local customs, cultural sensitivities and the privacy of local communities
• Not engage in any illegal activity, including but not limited to purchase of ivory, animal products, or illegal substances

The Company reserves the right to terminate the services of any Client whose behaviour, in the reasonable opinion of the Company or its representatives, is endangering themselves, other guests, staff, or wildlife. In such circumstances, no refund will be due.

The Company will not be liable for any failure or delay in the performance of its obligations under this contract caused by events beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, fire, flood, drought
• War, civil unrest, terrorism, or threat of any of the foregoing
• Pandemic, epidemic, or any health emergency
• Government restrictions, border closures, or travel bans
• Industrial action, strikes by airline or supplier personnel
• Failure of utilities, transport or telecommunications services

In a Force Majeure event, the Company will work in good faith with you and our suppliers to either reschedule your trip or refund amounts that can reasonably be recovered from suppliers. The Company cannot guarantee full refunds in such circumstances. Your travel insurance should cover any amounts not recoverable.

You retain copyright in any photographs or videos you take during your safari for personal use. If you wish to use such material commercially, please consult with us first as some camps and concession areas have specific commercial photography permits and fees.

The Company may from time to time photograph or film guests for marketing purposes. If you do not wish to be photographed or featured in such material, please let your travel designer know in writing before or during your trip.

if you have any concerns or complaints during your safari, please raise them straight away with your guide, the camp manager, or our arusha operations team (reachable 24/7 by phone or whatsapp). we can usually put things right quickly when they're raised in the moment — far less easily weeks after the trip has ended.

If a complaint cannot be resolved on the ground, you may submit it in writing to guests@conbushsafaris.com within 28 days of the end of your trip. We will respond in writing within 28 days.

This contract is governed by the laws of the United Republic of Tanzania, and any disputes shall be subject to the exclusive jurisdiction of the courts of Tanzania, except where you have consumer protection rights under your country of residence that take precedence.